Warranty & Repairs

A Commitment to Lasting Craftsmanship

At Francis de Lara, every creation is made to be worn, treasured and enjoyed for years to come. Our commitment to your eyewear extends well beyond the day it leaves our London studio. The information below explains our warranty, repair and care services.

Every Francis de Lara creation is meticulously inspected before leaving our London studio. We are proud to stand behind our craftsmanship and are committed to caring for your eyewear long after your purchase.

Warranty

Francis de Lara warrants that products purchased directly from us or through an authorised retailer are free from defects in materials and workmanship.

Should a manufacturing defect arise under normal use, we will, at our discretion, repair or replace the product during the applicable warranty period.

Our standard warranty is one (1) year from the date of delivery.

For purchases made within the European Union, products are covered by a two (2) year warranty in accordance with applicable consumer protection legislation.

This warranty applies only to products purchased directly from Francis de Lara or an authorised retailer. Proof of purchase is required.

The warranty does not cover:

• Scratched or damaged lenses resulting from normal wear

• Damage caused by accidents, misuse or improper care

• Normal cosmetic wear

• Repairs or modifications carried out by unauthorised parties

This warranty is provided in addition to, and does not affect, any statutory rights or remedies available under applicable law.

 

Repairs

Francis de Lara eyewear is designed to be treasured for years to come. Wherever possible, we are pleased to offer repair and restoration services to preserve the beauty and integrity of your piece.

Because many of our creations are produced in limited editions and feature individually selected natural gemstones, certain replacement components may no longer be available. Where possible, we will recommend the most appropriate solution while respecting the original design.

Repairs outside the warranty period are available subject to the availability of parts and will be quoted before any work begins.

 

Lifetime Care

Subject to the availability of components, we are pleased to offer ongoing servicing, adjustments and restoration to help preserve your Francis de Lara eyewear for years to come.

 

Request a Repair

If you purchased directly from Francis de Lara, please contact:

concierge@francisdelara.com

If your eyewear was purchased through an authorised retailer, we recommend contacting them first.

Please include your proof of purchase, a brief description of the issue, and photographs where applicable.

 

Designed to be worn. Crafted to be treasured.

At Francis de Lara, we believe exceptional craftsmanship deserves exceptional care. Our commitment to your eyewear extends well beyond the day it leaves our studio, ensuring each piece continues to be enjoyed for years—and, we hope, generations—to come.